Are my items tracked and maintained in a system or just through a receipt book, if I bring items in on consignment?
At Hello Again we pride ourselves in having a state of the art Consignment Software Program and Point of Sale, called Liberty4 Consignment. It is very sophisticated and accurately tracks all items each consignor brings in, along with storing photos and history of transactions both consignment and purchases of each customer.
What is the consignment split?
Per our current consignor contract, we give the consignor 50% of the final sales price.
What are the terms of the consignment, in way of days my things will remain in your store?
The term of this contract is 120 days, which is an industry standard in the resale of consigned goods. At the discretion of Hello Again we may agree to extend the consignment on select items for 30 additional days at terms mutually agreed upon by Hello Again and the consignor. The consignment contract begins on the day the merchandise is entered into our inventory system and placed on our showroom floor.
Are my items clearance out or put on sale?
We have an automatic markdown system that will automatically markdown consigned items to 15% off the original price on day 41 and then 25% off original price on day 81. The average turn time for desired consigned pieces is 18 days on our floor.
How do you determine the pricing of my items?
Hello Again prices all of the items to ensure the best possible price for the merchandise. Hello Again has the sole right to establish the merchandise pricing. While determining price Hello Again will take into consideration original valuation, current market price, condition, and age of a piece. If Hello Again deems necessary, select consigned items may have a small handling, storage, or cleaning fee. Hello Again reserves the right to discount items for purpose of sales and special events.
Are my items insured by Hello Again while in the shop on consignment?
Though all reasonable care will be taken to ensure the safety of articles consigned with Hello Again, Hello Again will not be liable for loss or damage to merchandise consigned by any reason including but not limited to, theft, fire, water damage or natural disaster. It is the consignor’s responsibility to maintain Renters or Homeowners insurance so your items will be covered due to any of the above mentioned problems should they arise.
As a consignor, when am I paid for items sold?
Payment for each month’s sales will be processed to Consignor on the 10th of the month following the sale date of merchandise. As an example, if an item sells on June 15th, the consignor has funds available to cash out on July 10th. However, once items sell you immediately have in-store credit available to spend any time. Consignors are responsible for picking up their checks any time on or after the 10th of the month. We will also mail checks to consignors at their request. Balances under $25.00 will carry forward to the next month’s sales and once the balance reaches $25.00 a check for the balance will then print during the next month’s pay cycle. Consignor retains right to cash out balances under $25.00 or use in-store credit at any time.
What if I decide I want to pickup an item early, prior to the 60 day expiration, that I consigned?
Our consignment agreement is a contract. Therefore, if the contract is broken by the consignor and items are picked up early for any reason, there is a 10% restocking fee that is determined off the original sales price. We spend our time and utilize our space to display your items in order to get the best price we can for you, therefore we hope you give us the full time per the agreement to ensure we can sell your items.
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